At DrMedsCart, we strive to provide a seamless and satisfactory experience for all our customers and partners. However, in case of any disputes or concerns, we are here to assist you promptly and fairly. Below are the types of disputes we handle and the process to resolve them:
1. Delivery Timing Issues
If there is a delay in the delivery of your product beyond the estimated timeline, you can:
- Email us at dispute@drmedscart.com with your order details and the issue you are facing.
- Our team will investigate the matter and provide a resolution within 2 working days.
2. Wrong Item Received
If you have received an incorrect product, please:
- Contact us at dispute@drmedscart.com immediately with:
- A photo of the wrong item delivered.
- The correct item that was ordered.
- Your order ID and delivery details.
- We will verify the issue and arrange for a replacement or refund as per our policy.
3. Brand or Product Takedown Requests
If you are a brand representative and wish to have your product removed from our platform, you can:
- Email us at dispute@drmedscart.com with the following details:
- Proof of ownership or authorization for the brand.
- Details of the product(s) to be taken down.
- Reason for the takedown request.
- Once verified, we will process the request and remove the product promptly.
Our Commitment to Resolution
- We take every dispute seriously and aim to resolve all issues fairly and transparently.
- For any concerns, our dispute resolution team will communicate with you throughout the process to ensure clarity and satisfaction.
We value your trust in DrMedsCart and are committed to addressing all disputes efficiently and professionally. For any assistance, don’t hesitate to reach out to us at dispute@drmedscart.com.